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Store Policy

CUSTOMER CARE

At our store, we prioritize exceptional customer care. Our policy is to ensure that every feels valued and supported during their shopping experience. If you have any questions or concerns, our friendly staff is always here to assist you. We strive to resolve any issues promptly and to your satisfaction. For any enquiries or concerns please visit our contact us page.

PAYMENT TERMS

  • We require a 50% non refundable deposit to order one of our dresses.

  • Full payment must be made when the dress arrives in store.

  • No dress can leave the store until full payment has been made.

  • Any dresses bought off the peg must be paid for in full

  • Dresses are made to order and cannot be returned once purchased

Full Terms and Conditions
can be found below

PRIVACY & SAFETY

What we collect

We may collect the following information if you fill in a contact form:
● name 
● contact information including email address and phone number
● demographic information such as postcode, preferences

We also collect statistics about visits to the website (e.g. number of pages visited on the site). This data is of a non-personal nature and is used to better understand the effectiveness of the site only.

What we do with any personal information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

● contacting you in response to a request by yourselves
● we may use the information to inform you of services relevant to your initial and subsequent requests

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in
place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

What is cookie?

A cookie is a small file which asks permission to be placed on your computer’s hard drive.

Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

How we use cookies

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

We also use cookies to transfer information from the contact form to an email that sends you requests to us. These cookies are destroyed upon leaving the website.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of this website and most others.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so. We will not use
your information for email marketing by ourselves either.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Pretty Impressive 16 Victoria Road Hale Cheshire WA15 9AD

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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